QuickBooks Error 6189 816 | Symptoms, Causes, and Solutions

QuickBooks Desktop application encounters several types of errors while performing operations on Windows and Mac operating systems. One of the most common actions that users perform while using QuickBooks is opening their company file in the application to access its data. This is where many users encounter a common QuickBooks error 6189 816 with an error message “QuickBooks is unable to open this company file.”  Various reasons prompt this error in the application, and further in our article, we have described them in detail along with some quick fixes.

Call Desktop Support Number 1.800.579.0391 & Get in Touch with Helpdesk Experts to Troubleshoot QuickBooks Error 6189 816

What are the factors that trigger error 6189 816 in QuickBooks Desktop Application?

As numerous reasons trigger error 6189 in QuickBooks, it becomes crucial to recognize the primary reason that is causing this error in the application to get proper and swift resolution.

1. If you are accessing QB files from a folder, you don’t have read/write permission.
2. If you have installed QuickBooks using a corrupt setup file.
3. Unfinished installation of QuickBooks can also cause this error.
4. Some other user has already accessed the company’s data file you are trying to access.
5. In case some other user is logged in to QuickBooks using single-user mode.
6. Windows registry errors, malware/virus infections, or corrupt windows operating system files can also trigger error 6189 816.
7. Windows drivers are missing those are required to run QuickBooks.
8. If QuickBooks company data file or transaction log file is corrupt or missing.

We have suggested a quick fix further in our article for every possible reason for this error. We recommend you follow each troubleshooting step in the given order for a prompt resolution.

Troubleshooting Step 1: Rectify issues with QuickBooks data files and application

1. Run QuickBooks and click the Help tab. Once you see the QuickBooks Tool Hub option, click it.
2. QuickBooks will open the Tool Hub download page for you.
3. Click the download link and save the QuickBooks Tool Hub file to an easily accessible location.
4. Go to the location where the file is saved, and double click the QuickBooksToolHub.exe file.
5. Once the installation begins, agree to the terms and conditions and finish using the appropriate options.
6. Run QuickBook Tool Hub by double-clicking the shortcut icon created on the desktop.
7. Go to the Company File Issues tab and select QuickBooks File Doctor to help you resolve issues with the company file and network setup.
8. Proceed to repair the damage in the company file and the network and once the repair process completes, retry to access the company file to check if the error is resolved.

Follow our article on Error 6010 for troubleshooting common QB installation and data file errors. If you still face the same error, then follow further troubleshooting.

Troubleshooting Step 2: Save Company files on your computer’s local storage

1. If you have saved the company file to an external storage device, connect the device to the system.
2. Copy the company file and save it to the desktop.
3. Press and hold the Ctrl key and run QuickBooks.
4. Once you get the No Company Open screen, click the Open/Restore Company option.
5. Browse and select the company file saved on the desktop and check if this solution resolved error 6189, 816.

Saving your company’s data file online can prompt this error when the online file storage service is down, and QuickBooks cannot access data from your online space. To avoid this, download and save the company’s data to your local storage on your computer and change the path of the company file in QuickBooks.

Troubleshooting Step 4: Fix QuickBooks application installation errors

It is often noticed that installing QuickBooks Desktop from a corrupt or partially downloaded installer file causes issues in installing the QuickBooks Desktop application. When this happens, you can’t use QuickBooks as expected and face errors like 6189, 816 which can be resolved by running QuickBooks Install Diagnostic Tool.

1. Run QuickBooks Tool Hub that you have installed in the first solution.
2. Go to the Program Installation Issues tab and select the QuickBooks Install Diagnostic tool to repair the installation of the QuickBooks program.
3. Computer systems with low configuration can take more than 20 minutes to complete the repair, so wait patiently and do not close the process mid-way.
4. Once the QuickBooks Desktop installation is repaired, try to reaccess the company file and check if the error 6189 is resolved.

To fix any issues with the QuickBooks Desktop application that is triggering error 6189 816, follow Step 4 and Step 5 from our article on How to Fix QuickBooks Desktop Error

Troubleshooting Step 3: Decrypt any encrypted QuickBooks file

QuickBooks might not read the company’s data file if you have encrypted it using any encryption software on Windows. If this is the case, you need to decrypt the file back to the same format as before and try opening it in the application to fix errors caused by the encryption of the file.

Troubleshooting Step 5: Fix Windows registry errors and issues caused by viruses and malware

We suggest you use any reliable registry repair tool to fix Windows registry errors. If fixing the registry does not resolve the error, run your antivirus program to detect and remove any infections from the system. If you are not familiar with such tools, you can call  Number 1.800.579.0391 for help.

Troubleshooting Step 6: Resolve error caused by QuickBooks (.TLG) transaction log file

It is possible that a damaged .TLG file can be the culprit behind QuickBooks company file error 6189, 816. We will recreate the file to resolve the error with the steps below.

1. Press Windows + E to open Windows File Explorer and go to the QuickBooks installation folder where the program files are saved.
2. Search for the file that has a similar name as your company file but with .ND extension.
3. Right-click the file and select Delete.
4. Run QuickBooks, and it will create a new .ND file.
5. Try accessing the company file now to see if error code 6189 is resolved.

Follow our article on Error Opening a Company File in QuickBooks to rectify issues caused by QuickBooks transaction log file.

Troubleshooting Step 7: Set-up proper folder access permission for the user on Windows

1. Navigate to the folder where your company data file is saved.
2. Right-click the folder and select Properties.
3. Under the Security tab, click Edit.
4. Select QB Data Service User, click Full Control, and then click Allow.
5. Click Apply and then hit OK to save settings.

Troubleshooting Step 8: Fix issues with Windows drivers

If you are still facing the same error, then it might be possible that the drivers that are required to run QuickBooks are corrupt or missing. You need to download and run any driver update utility to update Windows drivers. If you are not sure how to update drivers on Windows, dial 1.800.579.0391 to get in touch with one of our expert technicians.

Conclusion:

Troubleshooting Error codes: (-6189, -816) might be a tiresome task, and it also requires a deep understanding of the Windows operating system and its components. We understand how important it is for you to get rid of this error and get back on track with QuickBooks. Therefore our support team is always ready to assist you with any technical difficulties you face with QuickBooks. Call our Error Support Number 1.800.579.0391 for prompt assistance related to QuickBooks Error 6189 816.