Quick Troubleshooting Guide to Fix QuickBooks Error 1328

If you are facing issues updating, repairing, installing, or uninstalling QuickBooks Desktop application, then you might have encountered QuickBooks error 1328. As there are several reasons that trigger this error in the application, error 1328 is one of the most common errors encountered by the QuickBooks users. However, troubleshooting this error in QuickBooks is not a tedious task if you know the correct troubleshooting technique. In this article along with the troubleshooting methods, we have also discussed various reasons that prompts QuickBooks to throw error code 1328.

Learn How to Fix QuickBooks 1328 Error – Call   Number 1.800.579.0391

What Triggers QuickBooks Update Error 1328?

It might be frustrating to face QuickBooks installation error 1328, as it does not state what exactly happened. The user only gets an error message window with a description “Error 1328. Error updating file C:\Config.Msi\PT62C7.tmp. System error-1072807676” on the screen with options to Abort, Retry and Ignore and the error message window pops up again when any given option is selected. The screenshot of the error is given below:

You can notice a different file name in the description of this error as it shows the file name that is causing the error in the application. QuickBooks encounters 1328 error in the following scenarios:

1. First and the primary reason for getting 1328 update error is using a license number that is not compatible with the version of QuickBooks you are trying to install.
2. In case if some important Windows system files are infected with viruses and malware.
3. If the software setup file that you have downloaded for the installation is not partially downloaded or is corrupt.
4. Sudden system failure or improper Windows shutdown.

As you are now aware of the reasons that provokes QuickBooks Desktop update error 1328, you can try the basic troubleshooting on your own. Make sure that the product registration information that you are using to activate QuickBooks after the installation is correct and scan your PC using your favourite antivirus to get rid of any possible computer infections. Let’s jump to on to the advanced troubleshooting now.

Troubleshooting Steps to Resolve QuickBooks Desktop Error 1328

Troubleshooting Step 1: Perform Windows Update

Updating your Windows to the latest update available will also update Windows components that QuickBooks require to function error free like MSXML, Microsoft .Net Framework, and C++.

1. Press the Windows key on your keyboard and in the Search Programs and Files search box type Windows Update.
2. Click Windows Update icon at the top of the list.

   

3. Click Check for Updates and once the Windows has finished downloading the updates, click Install Updates.

   

4. Restart your computer and try installing or updating QuickBooks to see if the error is resolved.

Troubleshooting Step 2: Rename Hidden System File Config.msi

Config.msi is a files that helps installer to install application on the Windows operating system. If the error is a result of damaged Config.msi file, renaming it will force Windows to create a new one that can help rectify the error 1328.

1. Press the Windows key on your keyboard and click Computer from the left side of the programs list.
2. From the left side panel click Local Disk (C:).
3. Click Organize from the top and select Folder and Search Options.
4. Under the View tab, unmark the Hide Protected Operating System Files.
5. Click Apply and then OK.
6. Now in the search bar located at the top right of the window type and search for Config.msi file.
7. Right-click Config.msi file and select Rename.
8. Add .OLD at the end of the file name, e.g. (Config.msi.OLD).
9. Restart your Windows and try to use QuickBooks once again to verify QuickBooks Error 1328 is resolved.

Troubleshooting Step 3: Download and Use QB Install Diagnostic Tool

Utilizing QB Install Tool will automatically resolve any issues with Windows components like MSMXL, .Net Framework and C++ that causes this 1328-update error in QuickBooks.

1. Download QuickBooks Tool Hub from Here.
2. Once the download is completed, exit other applications running on Windows.
3. Click the setup file from the Downloads of your computer.

   

   

4. Agree to the license terms and conditions to install Tool Hub.

   

5. Run the program using the desktop icon.

   

6. Now move to the Program Installation Problems sections and select QB Install Diagnostic Tool.
7. Hit Yes on the EULA Agreement.
8. Click Proceed on the QuickBooks Desktop Install Diagnostic Tool window.
9. Wait until the tool updates all the Microsoft components, once the update is completed, Restart your Windows and try to use QuickBooks once again.

Troubleshooting Step 4: Rename the Folders where QB is Installed

If any corrupt file or folder in the QuickBooks installation directory is prompting QuickBooks to display error message 1328, then renaming the folder will prevent QuickBooks to use that particular folder and files in it. QB will then create new folders and files for use that will eventually resolve QuickBooks Desktop Error 1328.

1. Follow the steps mentioned in this article to Display Hidden Windows Files.
2. Now from Windows file explorer navigate to the location where QuickBooks folders are located on your C drive.
3. Usually QuickBooks gets installed in the following locations:
4. “C:\ProgramData\Intuit\QuickBooks” or “C:\Program Files\Intuit\QuickBooks” or “C:\Users\(current user)\AppData\Local\Intuit\QuickBooks” or “64-bit version C:\Program Files (x86)\Intuit\QuickBooks“.
5. Right-click each folder inside the QuickBooks installation folder and select Rename.
6. Add .OLD at the end of the folder name and try to use QuickBooks Desktop application once again.
7. If the error reappears perform a clean installation of QuickBooks using the next troubleshooting step.

Troubleshooting Step 5: Perform a Clean Installation of QuickBooks Desktop on Windows

If none of the troubleshooting works for you then reinstalling QuickBooks Desktop app will resolve QuickBooks Update Error 1328. Follow the steps below to perform a clean installation of QuickBooks:

1. Press the Windows + R key together on your keyboard to open the Run Window.
2. Enter the command Control Panel in the search bar of the Run Window.
3. Now under Programs and Features list look for QuickBooks and click Uninstall/Change.
4. Select QuickBooks from the list of the programs and then click Uninstall from the top.
5. Follow the on-screen instructions to complete the uninstallation process.
6. Run QuickBooks Tool Hub and move to the Program Installation Problems section.
7. Open QuickBooks Clean Install Tool and click I Accept on the license agreement page.
8. Now follow the on-screen instructions to perform a clean installation of QuickBooks on your Desktop.
9. For detailed instructions follow our article in QuickBooks Clean Install Tool.

Troubleshooting Step 6: Repair QuickBooks Desktop Installation

Repairing QuickBooks Desktop installation is the last resort to get rid of error 1328. Follow the instructions below and quickly repair the damage in the installation of QuickBooks Desktop to fix the issue.

1. Open Control Panel and move to the Add/Remove Program section.
2. Select Uninstall a Program option and locate QuickBooks in the list.
3. Select QuickBooks and click Repair from the options highlighted at the top.
4. Follow the on-screen instructions to repair the damaged QuickBooks installation and try to perform the same action that was triggering the error earlier.

On the off chance if you face issues following the troubleshooting steps mentioned in this article, as you need to make changes to the Windows settings, we suggest you call Technical Helpline Number 1.800.579.0391 for quick assistance from our support representatives to get help rectifying QuickBooks Error 1328.