IRS creates chief taxpayer experience officer position

The Internal Revenue Service has created the position of chief taxpayer experience officer to boost efforts across the agency to better serve taxpayers.

Ken Corbin, currently the IRS Wage and Investment commissioner, will take on the role while also continuing to serve in his position overseeing the agency’s largest operating division.

This is the first senior leadership role created within the IRS under the Taxpayer First Act framework.

“This position is designed to ensure the views and experiences of taxpayers and their professional representatives are factored into all aspects of IRS operations,” said IRS Commissioner Chuck Rettig in a statement. “Having Ken Corbin in this new position will provide a different way of ensuring the taxpayer component is factored into all aspects of global IRS operations and business decisions in a way that’s never been done before.”

The position will work with business units and offices across the IRS, including the chief counsel, the Independent Office of Appeals and the National Taxpayer Advocate. The role is envisioned as working in coordination with the NTA, the independent organization inside the agency that helps taxpayers with issues that can’t be resolved with the IRS.

Corbin began his career in government service at the Atlanta Service Center in 1986. His experience includes 10 years in submission processing, three in accounts management, six in compliance services, and three in the Taxpayer Advocate Service, and numerous executive assignments across the agency.