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How to Get Rid of Quickbooks Has Stopped Working Problem

Often times QuickBooks, users are hit with a problem where QuickBooks app quits unexpectedly, and an error message appears “QuickBooks has stopped working”. This is a Windows generated error message that also displays “A problem caused the program to stop working correctly or Windows is checking for a solution to the problem” error messages in certain cases. When the user re-tries to open QuickBooks after the application quits itself the same error message reappears and sometimes QuickBooks doesn’t throw any error message and starts freezing on Windows. If you are also facing such an error where your QuickBooks is not responding or has stopped working then follow the complete article for detailed troubleshooting instructions.

We have tried our best to help you resolve the issue manually but with sensitive company data on QuickBooks, are you ready to risk it? Inability to troubleshoot the QuickBooks issues can cause permanent damage to company file. Instead it is recommended to take professional help available at 1.800.579.0391

Symptoms of Quickbooks Has Stopped Working Error

As this type of error can also affect QuickBooks without giving any error message so, it is important to know the signs of the error so that it can be resolved quickly. Down below we have listed every symptom that points out at QuickBooks has stopped working or QuickBooks is not opening error.

QuickBooks has Stopped Working

QuickBooks Desktop 2020 has Stopped Working Error

  1. Seconds after opening the QuickBooks Desktop, it starts freezing and becomes non-responsive.
  2. Mouse pointer and keyboard starts lagging on QuickBooks window.
  3. QuickBooks quits all at once when you open the company file without any error message or warning.
  4. QuickBooks stops even before loading the dashboard and displays the one of the related error messages.
  5. Other Windows applications also starts responding slow and experiences freezing issues.

What Gives Rise to Quickbooks Has Stopped Working Problem

Whenever you get “QuickBooks has stopped working”, or “QuickBooks is not opening” error it is typically due to one of the following reasons:

  1. Windows operating system files are damaged.
  2. There are damaged or corrupt sectors on your hard disk.
  3. QB Desktop installation files are damaged.
  4. QuickBooks is not correctly installed on Windows.
  5. QBWUSER.INI file which is used to store initialisation information is either missing from Windows, or is damaged.
  6. The name of the QuickBooks company file has more characters than the maximum allowed limit.

IMPORTANT: There is another type of QuickBooks Has Stopped Working Error that displays Problem Event Name as BEX and is known as QuickBooks BEX Error. If you are getting any error that displays “Windows can check online for a solution to the problem” then click the Show problem details option and check if the error is a BEX error and if yes then follow our article Fix QuickBooks BEX Error for complete troubleshooting info.

Points to Consider Before Troubleshooting Quickbooks Has Stopped Working Error

  1. Make sure you have installed the latest available updates of QuickBooks Desktop application.
  2. The company file name must be less than 35 characters including spaces.
  3. Turn off the antivirus protection on your computer before running QuickBooks, and if this resolves your issue, then you need to exclude QuickBooks from your antivirus scan list.
  4. Make sure to log in with an account that has the administrative rights on Windows.
  5. Try to Reinstall QuickBooks using Clean Install Tool (Follow Step 5 from the article). If the problem persists and you are still not able to open QuickBooks then follow the troubleshooting steps mentioned below.

Steps to Fix Quickbooks Has Stopped Working Error

Follow the troubleshooting steps in the given order, it might be possible that the first step will resolve the error or you might have to follow all of them to get rid of QuickBooks has stopped working issue.

Troubleshooting Step 1: Download and Run QuickBooks Install Diagnostic Tool

QuickBooks Install Diagnostic Tool is specifically developed to counter issues due to faults in the QuickBooks Desktop installation. Following the instruction below will help you install QuickBooks Tool Hub to run QuickBooks Install Diagnostic Tool.

  1. Click HERE to download QuickBooks Tool Hub and go to the download folder to run the Tool Hub installer file.
  2. Double-click the QuickBooksToolHub.exe file to start the installation.
  3. Agree to the terms and conditions and follow the on-screen prompts to finish the installation.
  4. Before running the QB Install Diagnostic Tool, close every running application on Windows.
  5. Once the Tool Hub is installed, run it by double-clicking its icon on the desktop.
  6. Now click the Program Installation Issues tab and select QuickBooks Install Diagnostic Tool.
  7. Depending on the performance of your computer, it might take up to 25 minutes to repair the damage in the installation.
  8. Once the tool finishes fixing the installation errors, restart your Windows and try to open QuickBooks once again. If you find QuickBooks is still not responding then follow the next troubleshooting step.
  9. If you are unable to use the downloaded file to run QuickBooks Install Diagnostic Tool, then download QuickBooks Tool Hub and select the QuickBooks Install Diagnostic Tool from the Installation Issues tab.
    QuickBooks Install Diagnostic Tool

Troubleshooting Step 2: Scan and Repair Bad Sectors on Hard-Disk

Bad sectors on the hard drive are one of the most common reasons that hamper the performance of applications running on Windows. The following instructions will help you detect and repair bad sectors on your hard drive to fix issues running QuickBooks.

  1. Open Windows File Manager by pressing Windows + E and right click the C drive.
    Windows C Drive Properties
  2. Select Properties and under the Tools tab click Check now.
    Windows C Drive Check Now
  3. Checkmark Automatically fix file system errors and Scan for and attempt recovery of bad sectors options.
    Windows Check Disk Local Disk C
  4. Click Start and wait until Windows complete the scan and repair process.

Troubleshooting Step 3: Edit QBWUSER.INI File Name

QBWUSER.INI is a QuickBooks program file that stores the product registration information. In case this file got damaged, it is obvious to face issues running QuickBooks. Let’s repair the QBWUSER.INI file using the instructions given below.

  1. Open Windows File Manager and navigate to \Users\User Name \AppData\Local\ Intuit\QuickBooks and find QBWUSER.INI file.
  2. If you don’t see the file, then click Folder and Search Options under the Organize tab at the top left corner of the Window.
  3. Under the View tab checkmark Show hidden files, folders, or drives option.Show hidden files folders or drives in Windows
  4. Click Apply and then OK.
  5. Now right-click the file and select Rename.
  6. Add .OLD at the end of the file name for example (QBWUSER.INI.OLD).
  7. Open QuickBooks and check if the QuickBooks has stopped working error is resolved.

Troubleshooting Step 4: Reinstall Windows Operating System

Before reinstalling Windows make sure to backup your company file, as reinstalling Windows will completely remove QuickBooks and Company file data from the computer. You can ask your local IT administrator to install a fresh Windows on the computer or get in touch with us for support.

As a final troubleshooting step you can also try reinstalling QuickBooks Desktop using QuickBooks Clean Install Tool that you will find under QuickBooks Tool Hub.

Hope this article will help you resolve QuickBooks is not responding error but in case the troubleshooting didn’t help, and you are still struggling to get rid of QuickBooks has stopped working error then we might need to perform advanced troubleshooting on your Windows computer. You can contact us at our Number 1.800.579.0391, and one of our QuickBooks experts will immediately take care of the issue for you.

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